OVERGROUND FESTIVAL – FREQUENTLY ASKED QUESTIONS 

OVERGROUND FESTIVAL – FREQUENTLY ASKED QUESTIONS 

Some festival FAQs to get you prepared for the big day in Crystal Palace Park on 17 June Access Q. Is the park event on 17 June ticketed? The main park event is NOT ticketed and is FREE to enter, however we ask visitors to confirm their attendance here http://bit.ly/2rktsSQ – by doing this you automatically get entered into a free prize draw. Please note, we do have a licensed capacity, once we are full we are full so to ensure entry please come early – gates open at 11am Q. If I leave the festival will I be allowed back in? A. Yes but only if we have not reached our capacity. Please be aware that this could happen while you are outside of the site and we cannot guarantee your re-entry in the event of our capacity being reached.

Transportation Q. Can I drive to Crystal Palace Park and park onsite? A. There is no parking onsite for the public. We strongly encourage visitors to walk or cycle if they live nearby or take public transport to the festival. Please note that the Overground line is closed for maintenance on 17 June but all National Rail lines are in operation.

Q. Is there a drop off point? A. There is no official drop off/pick up location at the festival due to congestion, so it is best to plan a location away from the event site. Q. How do I get to the festival on public transport? A. Please visit our page crystalpalacefestival.org/directions to get directions on how to arrive by public transport. Disabled Access Q. Is there disabled access to the festival site? A. Yes – the festival site has lots of pathways to enable disabled visitors to get around and there will be some track way on the grassy areas. But please be aware that the grassy areas of the site may be more difficult to access if there is wet weather. Disabled toilet facilities will be provided. Please plan your visit to take account of the distances and the hilly gradient of Crystal Palace Park.

Q. What are your care and safety arrangements for the festival? A. We take your care and safety and the security for the event extremely seriously and we have reviewed our arrangements in the light of recent events with advice from the relevant authorities. There will be SIA security on each gate and bag searches will be in operation. Police patrols will also be present at the event.

Further searches may be carried out at the entrances to the event at the discretion of the security team, and the team reserves the right to confiscate items that may cause danger or disruption to the event. Illegal and anti-social behaviour will not be tolerated and will lead to ejection. Incidents of crime and disorder will be reported to the police.

Our teams of stewards and trained, licensed security are provided for your safety and comfort – sometimes due to large crowd surges entrance to / exit from the event may be halted for some time, so please heed instruction to ensure your safe entrance to / exit from the event. Our security team will have body CCTV cameras in operation across the whole event site for everyone’s safety and wellbeing. There is low crime rate at our event and we want to keep it that way.

Please try to bring minimal valuables to the event and take special care with phones and purses or wallets: it’s easy to get careless when you are having a good time! Q. How do you manage the welfare of lost children or vulnerable adults? A. Please take responsibility for the children in your group, even if they are teenagers. Event sites can be disorientating and mobile phone power and signal is not guaranteed, so please make arrangements for a meeting point in case your party gets separated. Markable wristbands to write a carer’s contact details are available at all welfare and information points. Lost or found children should be reported to a steward immediately.

Q. So entry is free..what do I need to pay for? A. The majority of the entertainment, events and activities are completely FREE. However, in order to contribute to our running costs we ask you to support the food and drink vendors, stalls and fairground rides. Q. Can I bring food onsite? A. Yes – but there are lots of stalls with gorgeous food from around the world for you to choose from onsite at the Food & Drink Court Q. What kind of food is available to buy onsite? A. We have chosen a range of reasonable priced vendors to suit every taste and choice. There will be plenty of vegetarian choices and some vegan food. There is food from all around the world and plenty of ice-cream and slush type vendors. There are also coffee vendors. If you have a certain dietary requirement, please speak directly to our food vendors.

Q. Can I bring alcohol onsite? A. No – as a FREE community festival, we need to take certain measures to help us give our visitors the festival they deserve. While we have several bars on site, we cannot allow alcohol to be brought on to site. Along with a very few other ‘rules’, including that no glass will be allowed at all (so plastic bottles containing soft drinks only please!), please also be aware that we will be conducting bag searches on entry, and that ultimately, we do reserve the right to refuse admission. We have a large bar located next to the Main Stage and the Fizz Bar in the Vintage Area. In the Food & Drink Court there is also a bar and a Pimms tent and also two IPA bars operated by the Gipsy Hill Brewing Co.

Q. How old do you need to be to buy alcohol at the festival? A. We operate a Challenge 25 policy. If you are lucky enough to look under 25, our bar operators may ask you to prove your age when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy. Any one of the following is considered an acceptable form of ID: 1. Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph. 2. Full or provisional photo card driving license issued by the DVLA. 3. Proof Of Age Card – the card must be part of the PASS scheme and carry their hologram. If you are under 18 you are committing an offence if you attempt to buy alcohol. Similarly, anyone purchasing alcohol for someone under 18 is committing an offence.

Q. Is there an event map available? A. Event programmes and maps will be on sale for just £1 at the festival. Q. Are there nappy changing facilities onsite? A. Yes there is a unit at each of our toilet locations. Q. Can I bring chairs onsite? A. Yes – folding camping chairs are allowed but please be aware of other festival visitors and don’t take up huge areas of ground in the busier areas such as nearer to the main stage. Q. Are there any cash point machines onsite? A. No – please bring enough cash with you to last your visit.

Q. Is there drinking water onsite? A. Yes – there are three public drinking water locations onsite. Please ask a steward for their location or they are marked on the programme map. Q. Where can lost property be reclaimed? A. All found items are handed in to the Welfare Tent, so there is a possibility that lost items will be located there. Q. Do you have any age restrictions for festival visitors? A. No child under the age of 16 will be admitted to the event unless they are accompanied by an adult aged 18 years or over at all times. Proof of age may be requested upon entry. Q. Are dogs allowed onsite? A. We love dogs so much we are having a dog show this year. However, only well-behaved dogs on leads will be permitted into the festival site. Any other Questions or Feedback on the day Please visit our Welfare & Information Tent and speak to one of our stewards.

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